Delivery Policy

Last updated: August 2026

Where we deliver

FlavourShop.ae delivers across all Emirates including the Western Region. We deliver to mainland and free zone addresses. Please note that delivery to the Western Region may take longer than the standard timeline shown below.

Delivery timeline

Orders are delivered within 1 to 4 weeks from order confirmation and payment clearance, depending on the supplier. The timeline breaks down as follows:

• Day 0: Order submitted by buyer.
• Day 0 to 1: Invoice sent by FlavourShop.ae. Payment requested by bank transfer.
• Day 1 to 2: Payment clears and is confirmed.
• Day 2: Supplier notified with confirmed order details.
• Day 2 onwards: Supplier manufactures or imports and prepares the order. Timeline varies by supplier, typically 4 business days for UAE-manufactured products and up to 2 weeks for imported products.
• Upon readiness: Logistics partner collects from supplier.
• 3 business days after collection: Order delivered to buyer. Western Region deliveries may require additional time.

All days are business days. Orders submitted on weekends or public holidays are processed on the next business day.

Delivery cost

Delivery is charged separately from the product price and is shown at the point of ordering. UAE VAT is not applied to the delivery charge.

Customs and clearance

Every product on FlavourShop.ae is already landed and customs-cleared in the UAE. No customs handling or clearance is required by the buyer.

Western Region

We do deliver to the Western Region of the UAE. Please note that delivery to the Western Region may require additional time beyond the standard timeline. For Western Region enquiries, contact us directly at support@flavourshop.ae or via WhatsApp at +971 541 792 123.

Delivery issues

If your order has not arrived within the expected timeline, contact us at support@flavourshop.ae with your order reference. We will investigate with our logistics partner within 24 hours.